Mailing address: PO Box 1341 Whitehouse Station, NJ 08889
Refund Advance (RA) is a loan based upon your refund and is not the refund itself. RA is provided by First Century Bank, N.A. member FDIC, not affiliated with Navigator. Separate fees apply if the taxpayer selects a Refund Transfer (RT). An RT is not required for the RA. Not all taxpayers will qualify for a loan or for the maximum loan amount. The Taxpayer can apply for a Refund Advance Loan for up to $2500. Not all taxpayers will qualify for this loan or may not qualify for the maximum amount. Taxpayer will receive appropriate disclosures during application process and is available on this website under the product descriptions page.
A Refund Transfer (RT) is a financial product made available to taxpayers at the completion of services. The Refund Transfer is for taxpayers who file electronically but do not have the out of pocket funds to pay for their tax preparation and e-filing fees. Once the IRS or state taxing authority deposits the taxpayer's refund proceeds into a designated account set up through Navigator’s authorized bank partner, the taxpayer will receive their funds by bank check or direct deposit.
ACH stands for "Automated Clearing House." This system is used by banks and governmental agencies to transmit money via direct deposits and debits. It may take up to 3* business days to complete the process from one bank to another.*Holidays and weekends can extend the period.
If the taxpayer is interested in this option, Navigator will process the state refund in the same manner that the federal refund was processed.
All information changes must be made via your Navigator Account through your transmitter. If you need assistance or do not have a Navigator Account, please call 848-444-1228.
It could take up to 24 hours for Navigator to receive customer records from your transmitter. If your customer's record is not in the Navigator database, it has not yet been received from the transmitting source (this process could take up to 24 hours). We only receive records Accepted by the IRS and/or state agencies; we suggest that you verify if the return has been rejected by the IRS and/or state agencies. You should also contact your software provider and inquire if there were any errors during the transmission process which you were not aware of.
Navigator processes tax refunds through our bank partner and provides Refund Transfers for both federal and state tax refunds & Refund Advance Loans.
The IRS Nationwide Tax Forums offer three full days of seminars with the latest word from IRS leadership and experts in the fields of tax law, compliance and ethics. Attendees can:
You can verify your enrollment status by logging into your Navigator Account or contacting our customer service department at 848-444-1228 for further assistance.
Navigator Enrollment is open until February 15, 2018 .
RTN stands for Routing Transit Number. An RTN is a unique 9-digit number assigned to each Financial Institution as a member of the Federal Reserve Bank's ACH system. If a customer chooses the direct deposit disbursement method, they will need to provide the RTN along with the DAN to their tax preparer, in order to direct funding to their bank account.
DAN stands for the Depositor Account Number, also known as the checking or savings account number. If a customer chooses the direct deposit disbursement method, they will need to provide the DAN along with the RTN to their tax preparer in order to direct funding to their bank account.
Monday-Friday 9am-9pm EST
Saturday 9am-5pm EST